Your clinic's phone. Answered in 70+ dialects. At 02:47 on a Friday.
EVA is a voice receptionist built for UAE clinics. She answers, books, and confirms over phone, WhatsApp, SMS and email — in the caller's own dialect. Keep your EMR. Add EVA as a non-disruptive layer on top.
She knows who's calling — and what they're calling about.
EVA matches the caller's phone number to the clinic's patient record before the first ring ends — no "can I take your name?". She greets returning patients by name, references their upcoming appointment, and picks up in the language they used last time.
Callers choose the channel. EVA follows.
Phone, WhatsApp, SMS, email — EVA keeps context across the conversation and writes every outcome back to your EMR. A call that starts on Friday night ends with a WhatsApp confirmation in the caller's language.
Empower your team by day. Run an AI call center by night.
EVA Assist · co-pilot mode
Front-desk team stays in charge. EVA picks up the second call, the third call, the WhatsApp queue, the after-lunch surge — so nothing rolls to voicemail.
EVA Autonomous · the night shift that never sleeps
Lights off at the clinic — but every patient still gets a sub-second pickup, in their language, with a confirmed booking before they hang up. Zero coverage gaps. Zero missed revenue.
EVA Assist
A co-pilot that makes your existing reception and call-center team faster, calmer, and better-informed — without changing how they work. EVA picks up the overflow, fills in the context, and surfaces the patterns your staff can't see from the front desk.
- Empowers, doesn't replace. Your team stays in charge of every patient relationship. EVA handles the load they shouldn't have to carry — hold queues, repeat callers, after-lunch surges.
- Smart overflow, zero hold time. Calls 2, 3, 4 answered in 1.2 seconds while staff finish what's on their desk. No voicemail. No lost patients. No frustration.
- Warm transfer with full context. When a call needs a human, your team gets the live transcript, patient file, language preference, and reason for calling — already on screen.
- Insights that make your team better. Live dashboards show peak times, dropped reasons, repeat asks, language mix, no-show patterns. Your staff finally have the data to improve consistently.
- Reduces no-shows. Auto-confirmations, gentle reminders, easy reschedule — in the patient's preferred channel and language. Fewer empty chairs.
- Staff approves every write. EVA drafts EMR updates; your team signs them off in one click. Human in the loop, always.
EVA Autonomous
When the lights go out, the call center turns on. Full automation across phone, WhatsApp, SMS and email — with the reliability of a 50-seat operation and the consistency only AI can deliver. The hand-off from Assist is silent: the patient never knows the desk closed.
- 24/7/365 operation. Nights, weekends, public holidays, lunch breaks — every patient gets a sub-second pickup, in their language, with a confirmed booking before they hang up.
- Books straight into your EMR. No drafts, no queue, no morning catch-up — confirmation SMS goes out before the patient hangs up. Drives no-show rates down, fills cancellations from the waitlist automatically.
- Scales with you. One simultaneous call for a single-doctor clinic, fifty for a hospital network on a Monday surge — same pricing model, same reliability.
- AI you can trust. 99.95% uptime SLA, redundant carriers, full audit trail, every word transcribed and reviewable. No hallucinated prices, no invented availability.
- Caring & empathetic. Trained on real clinic conversations — patient, warm, never rushed. The voice your patients deserve at 3am.
- Smart escalation. Pages your on-call clinician for true emergencies — and only true emergencies. Everything else is handled cleanly until morning.
Not a run-of-the-mill AI receptionist. A custom-curated workflow built around your clinic, your staff, and your patients.
Every clinic is different — different EMR, different language mix, different peak hours, different escalation rules. We don't drop a generic agent on top of your phone line. We study your existing call flow, map it to EVA, and tune it until the hand-off feels like it's always been there. The result is an adaptable workflow that gets better every week on the data your team is already generating.
24/7/365 — truly always on
Nights, weekends, public holidays, lunch breaks, sick days, the 6am Monday surge. Every call answered. Every patient heard. No gaps, no apologies.
Empowers your team
Reception & call-center staff stay in charge — calmer, better-informed, with overflow handled and live insights into what's happening on the line.
Smooth Assist ↔ Autonomous hand-off
The switch from co-pilot to autonomous and back is silent to the patient. Same voice, same memory, same EMR. Your team logs off; coverage doesn't change.
Reduce no-shows · optimise time
Auto-confirmations, gentle reminders, easy reschedule in the patient's preferred channel — and waitlist back-fill the moment a slot opens. Fewer empty chairs, fuller days.
Insights that compound
Every call transcribed, tagged, and analysed. Peak times, dropped reasons, repeat asks, language mix, no-show patterns — data your team can act on every week.
Single-doctor → hospital network
Same product, same pricing model, same reliability — whether you handle 30 calls a day or 3,000. Scales up on Monday surges, scales down on quiet Tuesdays.
AI you can trust
99.95% uptime, full transcripts, audit trail on every interaction, human-in-the-loop on every EMR write. No hallucinated prices. No invented availability.
Caring & empathetic
Trained on real clinic conversations — patient, warm, never rushed. The voice your patients deserve at 3am when their child has a fever.
Non-disruptive deployment
No rip-and-replace. We sit in front of your existing PBX, EMR and WhatsApp — live in days, not quarters, with zero downtime to your current operation.
We're not just another AI bolt-on.
We're a custom-curated, adaptable workflow that cares about your patients, your clinic, and your staff.
She auto-detects once. Then remembers forever.
Anything a receptionist would know, EVA knows.
Every clinic configures its own EVA from the TalkRight dashboard. Departments, doctors, working hours, services, policies — plus the soft context a front desk collects over years. Parking, insurance partners, nearby landmarks, amenities.
Clinic context
Anything a front desk would answer. EVA reads live on every call.An AI-powered call center that costs less than one receptionist.
Trusted by large hospitals and multi-site clinic groups to run high-volume patient lines at scale. Switch on autonomous mode full-time and you get the operational footprint of a multi-seat call center — instant pickup, fluent in over 70 languages and dialects, available every minute of every day. No hiring. No training. No sick days. No turnover.
The difference is the dialect.
Keep your EMR. Add EVA as a layer on top.
Same front desk. No missed calls.
"EVA books every call we used to miss after 8 pm. In Arabic, in English, in Hindi. Our team stopped dreading Monday mornings."
"We kept our Clinicea setup. EVA just slotted in. Go-live was 4 days."
"The Emirati dialect is the real thing. Patients don't realise they're talking to AI."
Flat plans. Per-minute when you grow.
Solo clinic
+ one-time setup fee
For single-location clinics just turning on AI. Up to 750 minutes included.
- EVA Assist mode
- 1 UAE phone number
- Phone + WhatsApp channels
- EMR integration included
- 750 min incl · AED 0.90/min after
Practice
+ one-time setup fee
24/7 autonomous coverage for busy clinics. Up to 2,000 minutes included.
- EVA Assist + Autonomous
- Up to 3 locations
- All 4 channels (Phone · WhatsApp · SMS · Email)
- EMR integration included
- 2,000 min incl · AED 1.20/min after
- Priority support · 2-hour SLA
Group
Multi-brand clinic groups, hospitals, and insurers. Volume pricing, dedicated infra.
- Dedicated Azure UAE tenant
- Unlimited locations + numbers
- Custom EMR integrations (2-wk SLA)
- Named solutions architect
- Volume billing, annual invoicing
Hear EVA answer your clinic's next call.
Point your phone number at EVA in under an hour. No hardware, no installations, no migration — keep your EMR, keep your number.